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Call Centers Fulfill Contracts That May Violate Customer Expectations
When a company decides to turn to a call center to handle its customer service, company heads assume that signing a contract is the best way to get the best... MORE> |
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Consumers Define Expenses, and Shape Mental Accounts, to Justify Their Behavior
We’ve all indulged in creative mental accounting, says Amar Cheema, Olin assistant professor of marketing. Take the example of the person who... MORE> |
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Study Shown to Modify Analysts' Behavior
When New York Attorney General Eliot Spitzer launched an investigation into allegations of misconduct by security analysts, Professors Ohad Kadan and Tzachi Zach took note. With... MORE> |
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Developing Clout in Organizations
Those who become recognized as influential in organizations are valued for their ideas. They often enjoy early career advancement and can shape important decisions in the firm. How does one... MORE> |
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Faculty Portfolio
Olin faculty teach, research, publish, serve on editorial boards and committees, lecture, consult, and advise. Recognition of their excellence in these endeavors appears below. |
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Olin in the News
Olin faculty members are sought out by the media for their expertise and expert comment on business-related issues in industry and education. A sampling of news hits follows. Olin School Dean Gives Ideas on... MORE> |
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