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Blackboard FAQ

Students | Faculty

    Tips for Students
  1. What is Blackboard?
    Blackboard is a courseware software program which has been used by universities and other educational institutions for more than 10 years. We feel that it is currently the best product on the market. We have been using it successfully since 2004. Blackboard enables Instructors and students to share documents, correspond, and (if they want), run a paperless course. We host our own copy of the Blackboard software on a server here at Olin and we pay an annual site license fee to use it. Olin Blackboard accounts are password protected and you should be able to access your account from anywhere as long as you have Internet connectivity.

  2. Why doesn't the Business School use Telesis?
    Arts & Sciences offers Telesis, a two-year-old home-made courseware software product, to all Instructors at all schools at WUSTL. Currently it is only used by only about 20% of faculty throughout the University and 30% of all students. Here at the Business School, Blackboard is used by 95% of faculty and 100% of students. When the Telesis product is completed and made large and robust enough to handle the needs of and traffic flow from the Business School it will be reconsidered by Business School administration.

  3. Who gets a Blackboard account?
    Every student who registers via WebSTAC for one or more courses at the Business School is added to the Blackboard system. Your Olin account username and password will give you access to Blackboard as well as computing resources at the School of Business.

  4. How do I access Blackboard?
    Go to https://blackboard.olin.wustl.edu and click the Login button. Enter your user name and password, then click the Login button.

  5. My password is not working!
    If you have had your Olin account for a while and it seems like your password no longer works it is possible that you didn't change it in the past 365 days. Passwords must be changed at least once per year, and you will receive reminder email messages to change it. If you know your old password, go to this web site: http://www.olin.wustl.edu/computing/help/pw.cfm and you will be able to change your password.

    If this is not the case or you tried changing your password at that website and you still have problems, please email helpdesk@olin.wustl.edu and ask them to reset your password. When you contact helpdesk please indicate your full name, status at Olin [Freshman, etc.] a good working email address and a contact phone number.

  6. I want to change my password.
    To change your password, please go to this website: http://www.olin.wustl.edu/computing/help/pw.cfm and complete the form. The change is effective immediately.

  7. I forgot my password.
    Email helpdesk@olin.wustl.edu and explain the situation. When you contact helpdesk please indicate your full name, status at Olin [Freshman, etc.] a good working email address and a contact phone number.

  8. In my Blackboard account "My Courses" is not showing what I expect to see.
    If you have had your Blackboard account for a while but you don't think you're seeing links to all of the courses you should be seeing – you probably just need to be patient. It is up to the Instructors to make their Blackboard sites "available" (visible) to students. As long as you officially registered for a course via WebSTAC, if there is a corresponding Blackboard site for it (about 95% of them do have them) you will see access to that site on your account when the Instructor makes it so. Ask the Instructor when he/she plans to make the site available.

    If, at that point, the Instructor says that the Blackboard site IS currently available and has been available for more two business days and you still don't see access, please email blackboardhelp@olin.wustl.edu and report the error. When doing this please indicate the full course name, Instructor's name, course number, section number and your full name, status at Olin [Freshman, etc.] a good working email address and a contact phone number. If you added/dropped/changed sections recently also include that information. Rosters on Blackboard are updated (on average) once every two business days so you may have to wait at least two business days or over the weekend to see access.

  9. I am new to Olin and I don't have an account.
    Accounts are automatically created for everyone who takes one or more courses at the Business School.

    If you are new to Olin and this is your first time to have a Blackboard account and by the first day of classes you have NOT received an email containing your Olin system account details, please email helpdesk@olin.wustl.edu and politely ask to have your account sheet re-sent to you.

    Please note that account details are typically sent to whatever email address you have listed on your WebSTAC account so please check THAT address first for the message and update it if necessary.

    If you DO need to email helpdesk please give them your full name, status at Olin [Freshman, etc.] a good working email address and a contact phone number. You do NOT need to tell them (or anybody else for that matter) your Student ID number or Social Security number, this is not necessary. If you have a somewhat common name or you use a nickname or alternate name please give your official, full name.

  10. I was away from Olin last year (Junior Year Abroad, etc.) and it looks like I no longer have a Blackboard account.
    Accounts are disabled for non-business students who aren't taking classes ina given semester. Your account will be re-enabled the next time you register for another business course. Try accessing the account at https://blackboard.olin.wustl.edu using your current username and password. If that does not let you in, please contact helpdesk@olin.wustl.edu and be sure to tell them your full name, status at Olin [Junior, etc.] a good working email address and a contact phone number. You do NOT need to tell them (or anybody else for that matter) your Student ID number or Social Security number, it is not necessary. If you have a somewhat common name or you use a nickname or alternate name please give your official, full name.

  11. I need my email account at Olin to forward to a different address.
    If you don't plan to check your Olin email address (you get one with an Olin system account/Blackboard account) you will need to set it to forward to your preferred email address. You can do this by going to http://www.olin.wustl.edu/computing/forms/forwardemail.cfm

    Instructors send email via Blackboard's Communication/Send Email tool and these messages will go directly to the Olin email address associated with your Blackboard account. So if you expect to hear from the Instructor you should set this email to forward to your preferred address ASAP. Instructors will NOT be held responsible for your not receiving email. And no, you cannot change the address from within Blackboard. The only way to do it is to go to the website above and complete the form. The Instructor cannot change this for you – only you can.

  12. It looks like I'm accessing a Blackboard site for the wrong section number.
    If you are accessing your Blackboard account and you see a link to a course that has a section number 00 instead of section 01 or 02 (or whatever you officially registered for), don't worry. That just means that the Instructor is running one Blackboard site for multiple sections. Even if you switch section numbers you will still see this 00 site.

    If you recently changed sections and you still see the wrong section number on your Blackboard account after 48 hours please clear your computer's browser cache to see if that was causing the problem. To clear the browser cache, log out of your Blackboard account and then from the top center toolbar on your Internet browser, click Tools, Internet Options, Delete Files, OK, OK. Then try logging into Blackboard and look at your "My Courses" again.

    If that does not change the situation, please contact helpdesk@olin.wustl.edu and be sure to tell them your full name, status at Olin [Junior, etc.] a good working email address and a contact phone number. You do NOT need to tell them (or anybody else for that matter) your Student ID number or Social Security number, it is not necessary. If you have a somewhat common name or you use a nickname or alternate name please give your official, full name. Please also state the Instructor's name, the course name, and the section number which you dropped – and the section number which you added – and the date on which you made this change.

  13. I don't know how to access the Syllabus or other documents from the Blackboard site.
    If you go into a course site on your Blackboard account and see a link to a document (Word, Excel, Powerpoint, etc.) you should right-click on the link and either select "Save Target As" or "Open in a new Window." This enables you to have a copy of the document and open it in the originating software. This is especially important when trying to print out Powerpoint slides. Powerpoints should always be opened separately in the Powerpoint software if you intend to print out the handouts or slides. If you open the document from within Blackboard it might just open in the right half of the screen instead of a separate window. If it does not open at all it may be that you have pop-ups blocked on your Internet browser software. To un-block pop-ups, from the Internet browser toolbar click Tools, Pop-up Blocker, Pop-up Blocker settings – and change the settings there.

  14. I dropped a course – why is it still showing up on my Blackboard account?
    Blackboard is linked to the SIS/WebFAC/WebSTAC system. If you registered for a course via WebSTAC you will (eventually) see a link to the course site on your Blackboard account. If you drop a course via WebSTAC your link to the course site on your Blackboard account will (eventually) be automatically eliminated. If you add a course via WebSTAC your Blackboard account will show that also.

    Sometimes it takes a couple of days for an add/drop/change to be reflected on your Blackboard account. If you still see the wrong access AFTER ONE WEEK please email blackboardhelp@olin.wustl.edu and report the error. When doing this please indicate the full course name, course number, Instructor's name, when you dropped/added/changed the course, and your full name, status at Olin [Freshman, etc.] a good working email address and a contact phone number.

  15. Can I change my user name and/or password for my Blackboard account?
    You cannot change your user name. To change your password please follow the instructions on this site: http://www.olin.wustl.edu/computing/help/pw.cfm More information about your system account and email address can be found at http://www.olin.wustl.edu/computing/reference/handbook.cfm#Computer%20Accounts

  16. Why aren't my other courses (English, History, etc.) showing up on my Blackboard account?
    Regardless of whether you are taking one course or multiple courses at the Business School you will only get one Blackboard account. On this account you will see links to your various Business School courses (assuming the Instructor uses Blackboard and he or she makes the site available to you). You will not see links to other courses taken at WUSTL or other Universities as the Blackboard program runs on Olin's private server and is only for Business School courses.

  17. My Instructor wants me to submit my homework via the Digital Dropbox in Blackboard. What's that? How do I do it?
    In some instances you will be asked to send homework to your Instructor by attaching it to an email. In other cases you will be asked to submit it via the Digital Drop Box – a tool in Blackboard. This is typically found as an option under Tools on the tool bar.

    Submitting via the Digital Drop Box is a two-step process. First, you add the item by following the instructions – and then you submit it. Submitting the item through the Digital Drop Box ensures that the Instructor receives it on his or her Blackboard account.

    The precise steps for submitting to the Digital Drop Box are as follows:

    1. Go to Tools from the tool bar and click Digital Drop Box.
    2. Click Add File.
    3. Give a title to your document (for example, “Christy's homework #1 due 02/17/05”). (In some cases the Instructor will tell you a naming convention, if they don't, be as clear in your title as you can – do NOT title it ‘my homework'.)
    4. Click Browse to search for your document. When you find it, select it and click Open so that the document shows up as a path in the File area. You are NOT making a dynamic data-link to your hard drive, you are just going to be making a copy of the document which will now be stored on the Blackboard server – so if you ever want to or need to update the document you will need to re-post it in this same manner.
    5. Add any Comments (for example, “this is the final version – sorry it's late”) if necessary in the title line.
    6. Click Submit.
    7. You will see a message appear which says “This file will be added but NOT sent. In order to send the file, please use the Send File button. Send File can be used to simultaneously Add and Send a file.” Click OK.
    8. The screen will change and you will see a Receipt: Success statement telling you that the document you added is now in your drop box. Click OK.
      (The reason this is a two-step process is that you can, in addition to submitting work to your Instructor this way, also store documents here for your own purposes. Until you've SENT IT, the item is only visible to you.)
    9. Now click the Send File button.
    10. Click the box to the right of Select File and choose the document you wish to send to your Instructor. Make sure the file name shows up in the box and then click Submit.
    11. The screen will change and you will see a Receipt: Success statement telling you that a copy of the document you selected was sent to your Instructor. Click OK. The time/date stamp on the document are based on the time/date of the Olin Blackboard server, not your computer.
    12. Now when you see the information beneath the document name itself in the Digital Drop Box it also states information about whether and when the document was posted or submitted and who did the posting.
    13. Please note that if you submit a document via the Digital Drop Box more than once with the exact same name to it the last document MAY over-write the first. In other words, the last submission MAY be the one the Instructor sees – but then again, it may not. So please do not re-use names – please give new names to each submission or, at the very least, email the Instructor and explain why you have submitted multiple documents.

    Before you actually have to submit homework via the Digital Drop Box you should try to send a practice item to your Instructor just so you can see what the experience entails. It is not necessary to send homework as an attachment to an email as a back-up when you have used the Digital Drop Box successfully.

  18. When I send somebody an email via the Communications/Send Email tool in Blackboard does Blackboard save a copy of it?
    No. A copy of the email should go to your own email address but Blackboard does not store any record of your email.

  19. When I send somebody an email via the Communications/Send Email tool in Blackboard why can't I see the other person's actual email address?
    Your email address and those of other Olin Blackboard account users are not visible unless the individual chooses to make them visible to all other Olin Blackboard account holders. The way they (or you) would do that is to go into a course site and under Tools, click Homepage and then edit your own Homepage, including your email address on it. Note that the Homepage is only available to Olin Blackboard account holders – others searching the Internet will not see your homepage. If you wish to have a real web address homepage, please go to http://www.olin.wustl.edu/computing/help/web.cfm

  20. Why can't I see my grades in Blackboard?
    Some of the Instructors at Olin choose to use the Blackboard grade book while others do not. If your Instructor does NOT, you might ask him or her why. If your Instructor DOES but you cannot see your grades perhaps you're not looking in the right place. There are two views/locations where you might be able to see your grades. The first is the My Grades link which you see in a box to the upper left when you get into your account. When you click that link it will show you your grades for those courses where the Instructor has made this possible. The second place is typically within each individual course site under the Tools, My Grades link.

    Notice that you should be able to see only your grades and the cumulative scores of the whole class. You will not be able to see the individual grades of other people in the course. If you have questions about the grades you see please contact your Instructor.

  21. My Instructor says I should be able to see my grades in Blackboard. How do I do that? Can other people see my grades too?
    There are two views/locations where you might be able to see your grades. The first is the My Grades link which you see in a box to the upper left when you first get into your account. When you click that link it will show you your grades for those courses where the Instructor has made this possible. The second place is typically within each individual course site under the Tools, My Grades link.

    Notice that you will be able to see only your grades and the cumulative scores of the whole class. You will not be able to see the individual grades of other people in the course. If you have questions about the grades you see please contact your Instructor.

  22. I'm supposed to be taking a quiz online via Blackboard and it's not looking the way the Instructor said it would. What do I do?
    If you are using any Internet browser other than Microsoft's Internet Explorer you may not see the quiz correctly. Icons may be missing and you might not see the time clock in the lower corner of the screen. If it doesn't look right, it is YOUR responsibility to immediately contact the Instructor to let them know that you are having a problem. Explain the problem in detail and be sure to tell the Instructor what other software applications you might have had running at the same time – and any other compelling information such as where you are, how you are connecting to the Internet, whether this is the first time you've tried to take the quiz, etc. A very good idea would be to do a screen-print of what you are seeing. The more you can prove what you see and when you see it the better the chance you have of getting an opportunity to try it again.

  23. I was taking a quiz/test on Blackboard and I thought I submitted it but it appears there's a problem now. What do I do?
    Immediately email your Instructor and report the error. If you do this right away the Instructor will be able to see that your error (which we can see on the administrative side of Blackboard) coincided with your reporting and it is much more likely to be believed. It is also a very good idea to print out what you see on the screen. If you are running other software at the same time please let the Instructor know what else you were running and the precise actions which happened leading up to the problem. Sometimes if you are taking a quiz and you open up a new application Blackboard thinks you do not want to use the quiz anymore and it will close you out. You should not try to do anything beyond take the quiz when you're doing it, otherwise you risk this happening.

  24. I am supposed to share documents with people in my study group via Blackboard. How do I do that?
    Assuming the study groups have been added to the Blackboard site for the course being considered, you will find a link to Groups Pages under Communication on the tool bar. Click on the Group Pages and you should see the names of all of the groups available. Groups you do NOT have membership in will not be clickable. Groups you DO have membership in will be links. Click on the name of the group and (if you have membership in the group) you will see (more than likely) two options – the File Exchange and the Send Email. To add documents to the File Exchange, you click File Exchange and then click Add File. Give it a name then click Browse to search for your document from your available drives. When you find the document you want to post, select it so it's highlighted and then click Open. The pop-up browsing window will go away and a path to that document will appear in the window. (Do not try to edit the path. Blackboard will go to that path to locate and take a copy of the original document. There is no "dynamic data-linking" so if you update the original document and want the update to happen on the document your group sees you will want to re-post the document on the File Exchange.) Click Submit, then click OK, and the document is now visible/available to your fellow group members. Note that Instructors can also see the contents of Group Pages File Exchange areas. There is no way for us to disable this at the moment.

  25. I joined a course (typically this is Personal Finance with Prof. Gordinier) late and do not have a user name and password for the course so cannot access Blackboard.
    This is an email we receive several times each semester! There is no user name or password for an individual Blackboard course site. Each student who is taking a course at Olin receives an account. If you are not a Business student, your Olin account will be emailed to you once you are registered for your first business course. You will use that account to logon to Blackboard. Once you access your account you will see links to each course for which you are registered .
  26. I am a student at the Law School and we use Blackboard there. I am also taking a few electives at Olin. Why can't I see my Olin courses on my Law School Blackboard account?
    The Law School has its own Blackboard server, separate from the Business School. Each school licenses the software separately, thus the sites are separate and the courses are separate.

Tips for Faculty

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  1. Making Your Course Available
    It is the Instructor's responsibility to make a Blackboard course site available (meaning "visible" to students) by the beginning of the semester. In order to do so, please go into the course site and click Control Panel, Settings, Course Availability and set it to Yes. Then click Submit, OK, and that's it - the course site is now visible/available to registered students

  2. Tool Bar Use
    If you are NOT using a tool area on the tool bar (for example, you've got all of your materials in the Outline so you don't need a separate area for Assignments) please disable that part of the tool bar. To do this, click Control Panel, click Manage Course Menu, and then click Remove for the tool you don't need. You can always add a new area or tool if you need it but eliminating an unused tool from the tool bar makes things more streamlined and thus, students happier.

  3. Digital Drop Box Use
    If you want students to submit things to you (homework, exams) using the Digital Drop Box have them submit a practice item first. Do not make the final exam be the first thing they submit this way. In one case several students did not trust that the Digital Drop Box would work and they emailed their exam to all participants in the course as a back-up action.

  4. Hidden Items in the Grade Book
    If you want to have items hidden on the grade book you will need to have all items turned to hidden, otherwise it is possible to mathematically determine what is missing. To turn an item to hidden, go Control Panel, Grade Book, select the item (the quiz, etc.) then click its Item Information and under 2) Options, select No for both "Make item available to users" and "Include item in Gradebook score calculations."

  5. Creating Groups
    Here are the steps to use to create Groups within Blackboard:
    1. Go into the course site
    2. Click Control Panel
    3. Click Manage Groups (far right column, second item down)
    4. Click the Add Group button next to where it says Name type in the team/group name
    5. Below that, where there's a big white field, you can (optional) type in (or cut-n-paste in) the names of the participants or any other info - not necessary though
    6. Scroll down
    7. Group Options - this is where you designate which features you'd like the group to be able to use - In most cases there are only two needed - the Group File Exchange and the Group Email.
    8. Tick the box next to Group File Exchange Available (this lets the group keep/share documents with just the group members)
    9. Tick the box next to Group Email Available (this lets you and others email just the group members collectively)
    10. Below that, the default is that the group is available/visible - leave that alone unless you have a good reason not to let the group know it exists
    11. Click Submit in the lower right
    12. Click OK
    13. That takes care of the first step.

      14. Next, you want to add people to the group.
    14. To the right of the group name, click Modify
    15. Click Add Users to Group (the other options amongst that group of 4 are for changing other features but this is the only one to add people) a search box opens up. You can either type in the name of the first individual (not the preferred way of doing it) and search for people from the class to add one by one (takes too long) or leave the box blank and click the Search button.
    16. When you do that, a list of all of the students will appear - about 25 people at a time
    17. Tick the box to the left of the names of each of the group members which appear on this first screen of 25 then scroll down and click Submit
    18. You're thinking "hmm, that wasn't all of the people I needed" - right, but you can only get the first screen-full first
    19. So now click the OK button and then click Add Users to Group again
    20. Click the Search button again
    21. The list will change a little - the first people you selected won't show up now as possible to add because you already added them - so look at the bottom of the list and if any of those people need to be in the group, tick their boxes and click Submit to add them - otherwise, click the little number 2 at the lower left corner of the screen - that flips your view to the next screen full of 25 people to choose from
    22. Tick the box to the left of the names of each of the group members which appear on this second screen of 25 then scroll down and click Submit
    23. Click OK
    24. Repeat this as necessary depending on how many students are in the course and whether or not you've got all of the group members now in the group you can also click List Users in Group to verify which people you've already selected
    25. When you're sure you've got all the people you need in the group click the OK button and then the OK button again - that brings you back to the Control Panel

      26. When you're ready to add another group go back to the top of this and start again.
    26. To verify that the groups are there - and to use these groups, go into the course site itself and click Communication from the green tool bar
    27. Click Group Pages
    28. See the list of names of groups (and, underneath their links, any of that descriptive info you added/names of the members you added)
    29. Click on the group name to see the members and also the functions you enabled for them - most likely the File Exchange (to exchange files with group members - remember, only the Instructor and the group members can do this) and Send Email (everybody in the course can send email to one or more group members or to the group collectively).

  6. Creating Sessions
    Here are the steps to follow to create Sessions which will appear on the course's calendar:
    1. Go into the course site
    2. Click Control Panel
    3. Click Session Manager (it is in the second column)
    4. Select the area where you want Sessions to appear. Note that if you've done this before you will NOT have the opportunity to change the location of the Sessions should you want to add them again later. It is preferable to put Sessions in the Course Outline. If you type in a new name in the field a new link will appear on the course's tool bar which will lead to that area. Click Submit and OK if prompted to do so.
    5. More than likely, you'll want to now click Add Multiple Sessions although you can add Sessions one at a time.
    6. Give the first and last days the class meets (starting and ending date), the class times and the days of the week it meets.
    7. Under Options you MUST type something in for the Default Topic or you will not be able to proceed through this step. You can type in the name of the course here. You will be editing this later.
    8. You can choose to ignore next three options. They are: Add Sessions to Course Calendar (clearly you want your Sessions to show up on the calendar, that's the whole reason for adding them this way); Hide Display of Dates (again, why go about creating Sessions this way if you don't want the dates seen?); Add Sessions to Course Navigation (this can trip you up – if you click Yes to this it will put each Session folder on the main tool bar. Not a good idea. Leave the defaults alone. Especially this because it is very hard to disable this later.)
    9. Under 3 - Content Availability Restrict Content Availability to Start Date – this is also a default best left alone. If you select Yes that means that even though your course site may be visible to the students, any and all of the Sessions and their materials will NOT be available/visible to the students until the first day of class.
    10. The last options under 4, Default Content Items are the basic things that get created within each Session. If you know you won't need them (the Class Plan Area, Required Readings Area, or Recommended Readings Area) go ahead and click No by the ones you don't need. Note that you can always remove them individually from each Session later and/or rename them.
    11. Click Submit.
    12. The next screen will give you the opportunity to add the appropriate Topic name. I suggest you have your Syllabus open in a different window and just cut then paste the Topic name into the appropriate box. When done, click Submit then click OK.
    13. The next screen shows you all of the sessions and gives you the option (to the right of each) to edit the Properties or the Contents of each Session or to Remove it altogether. I suggest that if you need to remove a Session due to a holiday, for example, you do it here but otherwise, leave this screen by clicking Control Panel from the text across the top of the screen.
    14. Now that the Sessions have been created, to add content to them and/or edit their details, click Course Outline from the Control Panel.
    15. To edit the details of the Session, click Modify to the right of the Session name and edit accordingly.
    16. To edit the contents of the Session, click on the Session name itself and then do what you need.

  7. Add/Drops Reflected On Blackboard Rosters
    Add/Drops which students do on WebSTAC are generally reflected on Blackboard the following business day.

  8. Adding TAs
    Faculty can now add TAs to their course sites. To do this, go into the Control Panel and click Enroll User (far right, top column). Search for and then Add the individual. Next, click List/Modify Users (next to the Enroll User tab). Search for and then Modify their status from Student (which is the default) to TA. Click Submit.

  9. Adding Colleagues from Other Universities
    Faculty may add colleagues from other universities to their Blackboard sites if necessary. Please email your request to Help Desk (helpdesk@olin.wustl.edu), including your colleague's name, email address, and the course name/number to which you would like this person added. Also include the role for this person, (TA, Shadow, Instructor). A temporary account will be created (for the duration of the class only) and the account information will be emailed to them directly.

  10. Unarchiving Course Materials
    All courses from previous semesters are archived. Send the Blackboard Manager (blackboardhelp@olin.wustl.edu) a request to unarchive a particular course (course name, section number and semester information please) - called the 'host' - into a new course site (course name, section number and semester information) - called the 'recipient'. The sooner you request it the faster this process will happen. If you only need a few items from an old site please indicate which items these are. They do not have to be unarchived onto a new site but can be, instead, sent to you as email attachments.

  11. Merging Sections
    If you are teaching a course with multiple sections and would like the rosters to go to only one Blackboard site (a "merged" site) please email the Blackboard Manager (blackboardhelp@olin.wustl.edu) the details including the course name, section number(s) and semester. Also, if you have begun working on one of the section sites and would like that information to be carried over onto the merged site , please state so, otherwise the site will be eliminated and your work gone. Merged section sites are assigned the section numbers of 00 or 11. It is important to let us know about merged sections as soon as possible so that rosters from WebSTAC/WebFAC flow into the new site.
    Warning: If you have rosters merged and then change your mind at the last minute and want them un-merged or the location changed, we may not be able to accommodate your request. No sections will be merged after classes have begun.

  12. Re-enrolling a Student or Enabling a Student to Audit
    If a student previously registered for and then dropped a course, he/she will be disabled in the course site, appearing on your roster in gray text with an "X" next to it. If you want to give access to your course site to a student who is no longer officially registered for the course, send your request via email to Help Desk (helpdesk@olin.wustl.edu). Be sure to include the student's name, course number , and course section.

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